1. Will a non-OEM cartridge from The Toner Superstore void the warranty on my printer? The Toner Superstore guarantees this product will not void any manufactures warranties with any equipment (The Magnuson-Moss Warranty Act (P.L. 93-637) is a United States federal law. Enacted in 1975, it is the federal statute that governs warranties on consumer products). This product is guaranteed to be 100% compatible for the machine for which it was engineered.
2. Do you provide free shipping?
Yes, we do provide free UPS Ground shipping for individual orders of $50.00 or more. However, for orders under $50.00 there will be a $4.95 Shipping and Handling fee added to the total of your order.
3. What happens if my cartridge does not work or produces bad quality prints?
Your complete satisfaction is guaranteed on all The Toner Superstore products. We guarantee that your Toner Superstore product is free from defects in material and workmanship. However, we will cover any costs required to repair your printer should a defect in your Toner Superstore product cause damage to your printer. Our confidence in our product allows us to make this guarantee. Should you incur a repair bill as a result of a defect in a Toner Superstore brand product, simply provide us with the bill and signed statement from your service technician detailing the cause of the damage. We will quickly review your claim.
4. Do you sell refilled cartridge?
No, The Toner Superstore takes pride in the products we sell and personally feel that refilled cartridges are drastically compromised in both yield quantity and the cartridge performance. Why deal with the uncertainty of a refilled cartridge when our products are equal to or better than the original equipment manufacturer and are available at great prices!
5. What is the difference between OEM compatible and remanufactured cartridges?
OEM cartridges produced and sold by the printer manufacturer. Compatible Cartridges are produced by a manufacturer other than the OEM and are assembled with new and sometimes recycled parts. Our compatibles deliver the highest quality print and longest possible life at a fraction of the cost of an OEM. The Toner Superstore Remanufactured Cartridges are OEM cartridges that have been used only one time and are recycled and reassembled with all new key components in ISO 9002 factories to OEM specifications. These cartridges are produced with confidence and are strictly monitored for quality control to assure equal to or better than OEM standards. The results are a premium remanufactured cartridge that delivers the highest quality prints and The Toner Superstore is able to deliver a higher yield product which our customers prefer.
